A returns process that gives your team a clear next move
Receive, inspect, classify, and route returned products according to your brand’s approved policy.
How this service supports the operation
OmniCore can receive returns, inspect them against your instructions, update their disposition, and route eligible inventory back into stock. The workflow is customized to the product and policy.
Define the decision tree
Your team approves the condition checks and outcomes before returns begin arriving, reducing one-off questions and inconsistent decisions.
Recover usable inventory
Eligible products can be routed back into available inventory after the required review and preparation steps.
Surface recurring issues
Return reasons and product patterns can inform packaging, product information, and customer support decisions.
Service questions, answered.
01When should returns be handled by the 3PL?+
3PL-managed returns can help when returned products need consistent inspection, disposition, inventory updates, and issue visibility close to the fulfillment operation.
02How does OmniCore decide whether a return can be restocked?+
The brand approves the inspection criteria and disposition rules. Returned items are reviewed against that decision tree before eligible inventory is prepared for restock.
03Can return reasons and outcomes be shared with the brand?+
The returns workflow can capture the reason and approved disposition so recurring product, packaging, or customer-experience issues can be discussed with the brand.